Knitted Wire Words

Name signs are ordered by the overall name width, not the height. If you would like to know the exact height please request a proof with your order.

NOTE: If proof is requested the processing time will vary.

On average, the capital letters are 5-6 inches tall. The lowercase letters are 2-3 inches tall.

There is truly no standard size, however each sign have the approximate size written in the description. Generally speaking, the longer the name, the more width will the end sign have. 

Hardware is not included with any of the signs. There are a few options for hanging that we encourage you to use. Many customers find that using 3M Command Hooks or small nails are very easy and effective way to hang our signs.

An order confirmation email is sent automatically when an order is placed. After confirming that your order confirmation email did not go to your spam/junk folder and you believe you are missing it, we would be happy to assist if you contact us at orders@ejcreationscrochet.com

It depends on if you have requested a proof. The  processing times varies by signs. The average time is between 5-14 business days.

Delivery time depends on a Country and Shipping Profile

• I ship via USPS service
• Standard Shipping
• Priority Shipping
• Express Shipping

The signs are carefully made using either 14, or 16 gauge steel wire.

Then wrapped in high-quality yarn using the french knitting technique to create the cord.

Since each sign is handmade the final product will not be exactly, but it will be very close. Our sings are custom and we are happy to create the sign as you desired. Simply leave any additional requests in the “Order Notes” box that is available to you after you have added the sign to cart. When in doubt, feel free to request a proof with options if you are unsure about how your sign will look.

Use a soft dry cloth to clean your piece when needed.

We issue a refund only on items you receive damaged or broken, or if you received the wrong item (i.e. wrong size, font, or color used, design).  Since the item is custom-made, we do not accept returns. However, we can produce and ship another item for free if there is a mistake with the order on our behalf.

A refund is issued within 1-5 business days to your bank account. For doing so, please send us proof that the item is wrong or damaged.

For more details, read our Refund Policy

After an order has left our warehouse, we are unable to accept exchanges. If you need a different product (excluding a damaged item), please reach out to our customer service team to initiate a return for a refund. 

We are unable to cancel or change ANY orders placed, for any reason. If eligible, you are welcome to return your item once you receive it.

IMPORTANT:  All personalized items are processed & made with the spelling entered on your order. Please make sure you check your spelling carefully and select the correct item when placing these orders. 

I forgot to add my promo code. Can you adjust my order? 

All promo codes, gift cards, or store credit must be used at the time of order placement. Do NOT replace your order if you forgot your discount code as orders go straight into production and we can not guarantee that we can cancel the order you did not mean to place without your promo code. We can NOT adjust an order once it’s been placed.

Yes! Free shipping is available in orders above $75 in the United States. Unfortunately, free shipping is not available for international customers at this time.

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. If you purchased our shipping protection service at checkout, you may be eligible for a package replacement. Refunds will NOT be issued on packaged deemed “delivered”- we will only be able to offer a replacement. Please note that USPS is experiencing some delays and we require up to 10 days for lost packages to be replaced. If you think your package is lost, stolen, or damaged during transit, make sure to email us at orders@ejcreationscrochet.com to handle this. 

If you receive an item that is damaged, please message us with a clear photo of the damaged area. Please DO NOT throw the item away if it is damaged prior to taking a photo or sending it to us for inspection. We cannot replace a damaged item if we do not see the damage.

We allow up to 10 days to correct damaged items after the item has been delivered. Please make sure to inspect your product upon arrival as we can not replace damaged products after 10 days.

Sometimes shipping carriers may mark your order as delivered before the package arrives to you. In this case, please allow at least 24-48 hours to see if your package shows up. If you still do not have your items, please reach out to our customer service team at orders@ejcreationcrochet.com to help resolve this issue immediately. We allow up to 15 days after the package was deemed delivered for the customer to reach out to us. We are unable to assist with lost packages that are deemed delivered after 15 days has past. Please note, refunds will NOT be issued on packaged marked as “delivered”- we will only be able to offer a replacement.